Zendesk runs a great ticket queue — billed per agent, and walled off from the rest of your business. Mewayz puts the help desk on the same record as the customer's deals, invoices, and orders.
Every support person is another monthly seat, and the useful features sit in the higher per-agent tiers.
An agent sees the ticket but not the customer’s orders, invoices, or deal — context lives in tools Zendesk can’t see.
Support is one more subscription bolted onto a CRM, a billing tool, and everything else.
Keep the queue, the SLAs, and the macros. Lose the per-agent bill and the missing context.
| Zendesk | Mewayz | |
|---|---|---|
| Tickets, queues & SLAs | Included | Included |
| Customer context on ticket | Via integrations | Same record |
| CRM & sales | Sell add-on | Included |
| Accounting & invoicing | — | Included |
| Projects & HR | — | Included |
| Per-agent fees | Yes | None |
| Typical cost · 8 agents | ~$440–880/mo | $149/mo flat |
Approximate Zendesk Suite per-agent pricing for 8 agents, mid-2026, before add-ons.
Bring open tickets, contacts, and your common macros across via CSV or API.
Tickets now sit on the customer record next to their orders, invoices, and deals — no integration to build.
Turn off Zendesk. Support is now a module in the same flat-fee platform as everything else.
Yes — ticket queues, SLAs, macros, and a customer-facing help center, with each ticket on the same record as the customer’s orders and invoices.
No. Mewayz is a flat monthly fee with unlimited agents and users.
Yes — because the ticket lives on the same record as the customer’s CRM, billing, and order history, not in a separate silo.
Yes, tickets, contacts, and macros import via CSV or API, and you can export from Mewayz anytime.
Move support onto the same record as sales and billing — flat fee, unlimited agents.