Customer health scoring typically requires a dedicated CS platform connected to your CRM, your helpdesk, and your billing system. Mewayz calculates health from all three natively, because all three live on the same database. Login frequency, open tickets, invoice aging, NPS responses, and feature usage roll up into a single score visible from every customer record without a single integration to configure.
No add-on tiers, no feature gates. This is what the module ships with, included in every plan.
Health rolls up from product engagement, support ticket volume and sentiment, payment history, NPS scores, and meeting frequency, all sourced from the same platform data.
You decide how much each signal contributes to the score; a B2B services account weights meetings and payment history differently than a SaaS seat does.
When a customer's health score drops below a threshold you set, the assigned CSM is notified and a task is created automatically, no monitoring dashboard required.
Slice health scores by plan tier, industry, acquisition date, or custom segment to spot systemic churn signals before they become revenue events.
The health score is a field on the customer record, visible in pipeline views, renewal queues, and contact lists without switching to a separate CS tool.
Every change to a customer's health score is logged on the record timeline so CSMs can see what triggered a decline and trace it to a specific event.
Gainsight is purpose-built for CS teams but costs more than most of the other tools in your stack combined, and still needs to connect to your CRM and billing system. Mewayz has all three.
Start free with VCard & Link-in-Bio. Turn on Customer health score and the rest of the catalog from one flat plan. No per-module fee, ever.
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