When something breaks, the last thing you need is three tools to diagnose who owns it. Incident management in Mewayz handles on-call schedules, escalation policies, alert routing, and post-incident reviews, all inside the same workspace where the tasks, the docs, and the team chat already live. Incidents become action items without an export.
No add-on tiers, no feature gates. This is what the module ships with, included in every plan.
Define rotating on-call schedules per service or team; the right person is paged automatically based on the current rotation, with a clear escalation path if they don't acknowledge.
Set multi-level escalation rules, alert the primary responder, wait N minutes, then page the secondary, then the manager, so nothing stays silent when someone is unavailable.
Incoming alerts from monitoring integrations are routed by service, severity, and team; duplicate alerts from the same root cause are grouped into a single incident, not a notification flood.
Every acknowledgment, status change, escalation, and responder action is timestamped on the incident record, giving you a clean timeline for post-mortems without reconstructing it from Slack history.
Close an incident and a structured post-mortem template opens in Docs, timeline pre-populated, action items tracked as real tasks in Projects, assigned to real people with due dates.
Incident management is one toggle in the Projects & Work family, included in every plan, sharing the same user records, roles, and notification preferences as the rest of the platform.
PagerDuty and Opsgenie charge per user to route an alert — Mewayz handles the same alerting, escalation, and post-mortem workflow as part of the flat-fee platform.
Start free with VCard & Link-in-Bio. Turn on Incident management and the rest of the catalog from one flat plan. No per-module fee, ever.
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